Conditions for tours with ETH Zurich Tours

When booking a tour at the ETH Zurich, the following booking conditions apply, particularly in relation to cancellations and no-shows. By confirming your booking, you accept these conditions. (ETH Zurich, April 2024.)

Costs

All prices are in Swiss francs (CHF) including VAT.

Lateness, cancellation, no-show

Please note that booked tours cannot be extended if you arrive too late.

If a cancellation is received from the booking contract partner up to two working days (not including Sat/Sun) before the booked date: cost refund of 100% (payment by credit card or TWINT).
If a cancellation is received from the booking contract partner less than two working days before the booked date: no cost refund.
Cancellations have to be in written form.

Special requests are defined as closed group bookings of 10 or more people on individual dates.

Cancellation more than 2 months prior to date of tour: 50% refund of costs
Cancellation 1-2 months prior to date of tour: 25% refund of costs
Cancellation less than 1 month prior to date of tour: no refund
Cancellations have to be in written form.

The booked tour can be cancelled at short notice if a guide is sick, for other unforeseen internal reasons and for force majeure.
In this case, 100% of the cost is reimbursed.

Public Tours: no further bookings will be accepted if a visitor failed to show three times without cancelling the tour.
Themed Tours: no cost refund.

Abortion or interruption of a tour

The tour can be aborted if the guide's instructions are not followed or if a member of the group suffers a medical emergency.

Insurance and exclusion of liability

Participants are responsible for taking out their own insurance cover.
The ETH's liability (for accident etc.) is excluded.
Parents are liable for their children to the extent of their due diligence obligation.
The public tours are not suitable for children. This is pointed out separately in a appropriate manner.
Participants are obliged to strictly comply with the instructions of the leader.
If this is not done, the guide/expert is authorised to immediately exclude the participant from the tour and/or to abort the event. The participant in question will not be entitled to a (partial) refund of the event costs.
Participants are obliged to inform the guide of their own accord of any risks pertaining to their person, such as physical or mental impairments.
When doing tours, ETH Zurich Tours does not accept any liability for property of any kind that is deposited or stored by participants.