ITS Service Desk
The Service Desk is the gateway to IT services.
Incident reports
| Status | Datum | Beschreibung | |
|---|---|---|---|
 | 21.10.2026 16:32 | PHP security bug | Details |
PHP security bugPolybox is now only accessible from the ETH network. |
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| 21.10.2026 13:53 | Moodle Login | Details |
Moodle LoginFor security reasons, we must temporarily restrict global access to the Moodle server. Starting at 13:45h today, Moodle will only be accessible from ETH internal networks or via VPN. Letzte Änderung: 21.10.2026 13:53 |
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 | 21.10.2026 10:55 | Network outage building UNH | Details |
Network outage building UNHThe network in building UNH has gone down at around 10:20. Affected are wired, wireless and telephony. We're currently investigating the issue. UPDATE: The connection to UNH has been restored. |
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| 21.10.2026 10:53 | Problem IAM passwort.ethz.ch | Details |
Problem IAM passwort.ethz.chWe are currently experiencing an issue with IAM. As a result, certain data processing tasks may take longer than usual. |
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| 20.10.2026 17:14 | Polybox offline | Details |
Polybox offlinePolybox is not reachable at the moment. |
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| 04.06.2026 09:45 | Sympa Malfunction | Details |
Sympa MalfunctionThere is a problem with the delivery of Sympa emails to certain providers (e.g., Hotmail). The emails are being marked as spam due to a missing DKIM signature. |
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Security: In this section you will find all security-related reports and announcements, as well as IT service notices presented in a clear and accessible format.
Sysstat disruptions can be subscribed to via Sympa.
Opening hours
Hotline
Monday to Thursday
07:30 – 17:30
On Fridays, the hotline closes one hour earlier.
Special closing times & public holidays
Service desk at HG E 11
Monday to Friday
09:30 – 11:00
13:30 – 16:00
Information on how to get here
ITS Service Desk:
Submit a support request to the Service Desk (Smartdesk)