ITS Service Desk
The Service Desk is the gateway to IT services.
Incident reports
| Status | Datum | Beschreibung | |
|---|---|---|---|
 | 13.11.2026 13:31 | Voicemail Service Outage | Details |
Voicemail Service OutageDue to the current outage affecting Microsoft Exchange Online, the voicemail service is currently unavailable. |
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| 13.11.2026 08:34 | Microsoft Services Outage | Details |
Microsoft Services OutageDue to a global outage at Microsoft, some of its services (Mail, SharePoint Online, Teams) are partly unavailable. |
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| 11.11.2026 10:56 | Issue reset networkpassword | Details |
Issue reset networkpasswordIt is not possible at the moment to change the netpassword for Wifi/VPN. |
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 | 04.06.2026 09:45 | Sympa Malfunction | Details |
Sympa MalfunctionThere is a problem with the delivery of Sympa emails to certain providers (e.g., Hotmail). The emails are being marked as spam due to a missing DKIM signature. |
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Security: In this section you will find all security-related reports and announcements, as well as IT service notices presented in a clear and accessible format.
Sysstat disruptions can be subscribed to via Sympa.
Opening hours
Hotline
Monday to Thursday
07:30 – 17:30
On Fridays, the hotline closes one hour earlier.
Special closing times & public holidays
Service desk at HG E 11
Monday to Friday
09:30 – 11:00
13:30 – 16:00
Information on how to get here
ITS Service Desk:
Submit a support request to the Service Desk (Smartdesk)