Virtual servers
The service provides virtual servers at ETH. The servers are integrated into the network zone (VPZ) of the customer. It offers virtual serves through the current operating systems from RedHat and Windows.
An additional optional service which can be provided is automatic unattended patching of the operating system after consultation (Windows and RedHat).
The applications are licensed, installed and maintained by the customer.
We offer tailored services to meet the customers virtual server needs. This service allows customers to not need to worry about the service infrastructure care, procurement, maintenance and renewal.
The host servers are secure in a climate controlled room with interruption-free power supply and installed access.
We guarantee an infrastructure availability of over 99.8%.
Customer groups
ETH internal: school management and all departments
Costs
The cost of a virtual server is determined based on the resources required. The costs are charged annually. Configuration changes are automatically detected and taken into account during implementation.
Additionally, the cost of the license for the RedHat and the Windows operating systems are including in the price.
Table 1: Example configurations of virtual servers with the costs depending on CPU usage over a year (min amount: server one year idle - max amount: server one year under full load). VM resources can be individually ordered and subsequently customized.
Additional expenses incurred with the customers are added into the customer's SLA.
Order
Via the IT Shop (ITSM) under the heading "Servers and Clusters" > "Virtual Servers", a new virtual machine (VM) can be requested or an existing VM can be modified.
For problems and general support requests for an existing VM, please use the SmartDesk Incident Form for Virtual Machines. In the form under the subcategory, select the operating system "Linux" or "Windows" installed on the VM and enter the hostname and concise keywords of the request in the subject line.
Support
Please use our online form for your support requests: Incident form
Depending on the installed operating system, select the sub-category "Linux" or "Windows", enter the hostname and concise keywords of the request in the subject line.
Alternatively, you can contact the Service Desk.
Contact
Please use our online forms to order or change a VM: Request form. We will get in contact with you.
Then to Server and Clusters ➔ Virtual Servers